Returns and Complaints

Returns & Refund is a guarantee provided by vendor for every product we sell on
When you receive a product that was bought and paid for on our site, and you find it is not as described or is of low quality, you can contact us to resolve these problems (according to the Vendor's set of returns guarantees).You will then be able to request a full refund and return the item, or keep the item and agree a partial refund with us.


Scope of Guarantee


All products on LadyRule have the Returns & Refund guarantee. Any product bought through the site is protected if the items you received are not as described.

The following situations are not included:
1. An item you claim is not as described, but the we can prove that it is.
2. Items are as described, but you no longer want them (unless the we offers Easy Returns)


Conditions for Submitting Refund Requests

You can submit refund requests up to 15 days after your order has been completed. You can do this by opening a dispute in the order details page. Please note that you can only open one dispute per order.


refund flow

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